WOLVIS Privacy Policy

1. Information We Collect

We may collect personal information in the following ways:

A. Personal Information You Provide to Us:

• Account Information: When you register for an account, we may collect your name, email address, username, password, and other contact or profile information you provide.
• Chat Content: We collect the content of your conversations with AL Jabon, including text, queries, and any files or information you share within the chat interface ("User Input").
• Feedback and Support: If you contact us for support or provide feedback, we will collect your name, email address, and the content of your communication.
• Payment Information: If you make any purchases (e.g., for premium features), we or our third-party payment processors will collect payment information necessary to process the transaction.

B. Information We Collect Automatically:

• Usage Data: We collect information about your interactions with WOLVIS, such as features used, session duration, interaction patterns with AL Jabon, crash reports, and performance data.
• Device Information: We may collect information about the device you use to access WOLVIS, such as IP address, device type, operating system, browser type, unique device identifiers, and mobile network information.
• Cookies and Similar Tracking Technologies: We use cookies and similar technologies to collect data that helps us understand how users interact with WOLVIS, personalize your experience, and improve the Service. You can control the use of cookies at the individual browser level.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain WOLVIS:
  • Operate and manage your account.
  • Enable your interactions with AL Jabon and provide responses to your User Input.
  • Personalize your experience.
• To Improve Our Services (including AI Model Training):
  • Analyze usage patterns to understand how WOLVIS is used and to improve its functionality, usability, and performance.
  • To train, refine, and improve AL Jabon and our underlying AI models. This may involve using your User Input and AL Jabon's responses. Where possible, we will use anonymized or aggregated data for AI training. Where personal data is used, we will ensure it is done in accordance with applicable privacy laws and with appropriate safeguards.
• To Communicate With You:
  • Respond to your comments, questions, and requests, and provide customer support.
  • Send you technical notices, updates, security alerts, and administrative messages.
  • Send you marketing communications, in accordance with your preferences.
• For Security and Fraud Prevention:
  • To monitor and analyze for suspicious activity, protect against fraud, and enforce our Terms of Service.
• For Legal Compliance:
  • To comply with applicable laws, regulations, legal processes, or governmental requests.

3. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party vendors, consultants, and other service providers who perform essential services on our behalf. This is done only when necessary for the Service's operation, for example, to securely store your conversations on hosting platforms (like Firebase) until you choose to delete them. These service providers are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to maintain its confidentiality and security. We always aim to encrypt data shared with or stored by such third parties where technically feasible to prevent them from directly accessing the content.
• AI Technology Partners (for specific features like Web Search): Some aspects of AL Jabon's functionality, such as performing web searches in response to your User Input, might rely on technologies or platforms from Woven Connectome Labs or other AI technology partners. In such cases, only the necessary User Input (e.g., your search query) is processed by these partners to provide the AI capabilities. We do not store your personal identifying information with these partners in this context. The results from such web searches may be cached by our system to improve efficiency and provide faster responses if other users make identical requests, but this cached information is not linked back to your individual account. We ensure our partners adhere to strict confidentiality and data protection standards.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, judicial proceeding, court order, or other legal process; (b) protect and defend our rights or property; (c) prevent or investigate possible wrongdoing in connection with the Service; (d) protect the personal safety of users of the Service or the public; or (e) protect against legal liability.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets (a "Business Transfer"), we are committed to protecting your data. In such a scenario, we will automatically delete all your personal data and conversation history before the transfer is completed, unless (a) you explicitly request us to retain your data and transfer it to the new entity, or (b) we are legally compelled by a court order or other binding legal process to retain and transfer the data. We will notify you via email and/or a prominent notice on our Service of any impending Business Transfer that might affect your data, providing you with options if applicable.
• Only With Your Explicit Consent: Other than the scenarios described above, we will only share your personal information with other third parties when we have your explicit prior consent to do so.

4. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with WOLVIS and fulfill the purposes outlined in this Privacy Policy. This includes storing your conversation history to allow you to access it, until you choose to delete it. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. User Input processed for AI model improvement may be retained in an anonymized or aggregated form for longer periods.

5. Data Security

We implement commercially reasonable technical, administrative, and physical safeguards, including encryption where appropriate, to protect your information from unauthorized access, use, disclosure, alteration, or destruction. We utilize platforms like Firebase for data storage, which themselves employ robust security measures. However, no internet or email transmission is ever fully secure or error-free, and we cannot guarantee absolute security. Please keep your account credentials secure and notify us immediately of any unauthorized use of your account.

6. Your Choices and Rights

We believe all our users should have strong control over their personal information. Therefore, WOLVIS proactively grants the following rights to all users, regardless of their location, while also ensuring compliance with all applicable local laws:

• Access: The right to access the personal information we hold about you.
• Rectification: The right to request correction of inaccurate personal information.
• Erasure: The right to request deletion of your personal information (including your account and conversation history), subject to certain exceptions (such as legal obligations to retain data).
• Restrict Processing: The right to request that we restrict the processing of your personal information under certain conditions.
• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Object to Processing: The right to object to our processing of your personal information, including for direct marketing purposes or where we rely on legitimate interests for AI model training.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact us using the details in the "Contact Us" section. You may also be able to manage some of your information, preferences, and delete your conversations or account directly within your WOLVIS account settings.

7. International Data Transfers & Data Hosting

WOLVIS utilizes globally recognized third-party service providers, such as Firebase (a Google platform), for data hosting and processing. This means your information, including personal data and conversations, is stored and managed on these secure servers. These servers may be located in various countries around the world, which might be outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. For example, if you use our service, your data might be processed and stored on Firebase servers located in regions like the Netherlands or the United States, depending on the specific infrastructure we use.

Regardless of where your data is processed or stored, we take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. This includes ensuring that our service providers adhere to high security standards and contractual obligations to protect your data. By using WOLVIS, you acknowledge and consent to your data being processed on such servers, potentially outside your home country, and subsequently deleted from these servers according to our data retention policies or your deletion requests.

8. Children's Privacy

WOLVIS is not intended for use by children under the age of [Specify Age, e.g., 13 in the US, 16 in some EU contexts, or state it's 18+]. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under this age without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Woven Connectome Labs

Email: privacy@socialblade.com.au